Incorrect Item Delivered

I ordered an item from Zando, upon delivery it was noticed that the incorrect size was delivered. I immediately sent an email to [Email Removed] to inform them of the error and arrange collection dated 20/04/15. Three days later23/04/15, the incorrect item was still not collected. I once again sent an email to [Email Removed] now requesting a full refund. Again, nothing was done. I had to then send yet another email on 29/04/15 further requesting as to when the refund would be processed. IN the meantime the incorrect item was collected by the courier. <br> It is now 11 working days later and I am yet to receive confirmation from Zando regarding the refund or confirmation of receipt of the returned item.<br> The service received is extremely disappointing.