Incomplete Order - Unacceptable Service

I placed order #*** on the 29th November 2019.

Confirmed on the 2nd December 2019.

After the, already delayed, delivery time that was promised – I attempted to make contact with Zando teams several times via email and to date have received zero response.

Then on the 11th of December, out of the blue, I received a notification from Zando that an item in my order was out of stock and I have been credited with an online voucher for the amount of the purchased item. ( An item which was on special and as such the voucher does not hold the true value of the purchase, as the item has returned to its previous value. )

I eventually received my partial incomplete order on the 15th of December 2019. (Take note of the delayed time between order date and delivery date – Breaching the delivery policy.)

This is unacceptable and a completely terrible first Zando experience.

If this is not rectified appropriately I shall not make use of Zando's services anymore and spread the word accordingly.