*********** - Duplicated order, bank account debited twice, then cancellation

Placed an order during a zando sale. The order was duplicated and my bank account was debited twice. I sent a mail and phoned zando, only then did they assure me that the duplicated order would be cancelled with a refund and the 1st order would be delivered. 2 days later I find out they have cancelled both orders instead of just one. I have since sent 2 mails with no reply and have phoned their call centre 8 times over 2 days with no answer. Pathetic service, if they ever get back to me they would probably say all items are now out of stock and take 3 months to give me my refund. Read all complaints on Zando and stay away as this is a common issue.