*********** customer service and quick to cancel an order (incorrectly)

I recently made two purchases from Zando (13th of October). Both payments went off my bank account but Zando claimed the payment for the one order did not go through and they promptly cancelled the order. On discussion with them it was noted the payment reflected the next day. However the items I purchased were on sale at the time and I had bought the items as a present. Therefore I asked them to refund me for that order and not to proceed. I still am awaiting my refund.

The second order was noted as dispatched on the 13th of October. Only on the 23rd of October when I asked Zando what was happening with my order because I had not received it, they said I claimed a refund for this order. However I did not. After many emails I was told they cannot help me and I must reorder everything. As mentioned this was on sale at the time. I went onto the website now and the items are not available. I am also still awaiting my money back for this order. I will never order from Zando again. If you want good service I recommend Superbalist.