*********** assistance received from Zando

I have purchased some items from Zando and have been tracking the parcel. I have emailed Zando to query as to when the parcel would be dispatched as there was no movement since my payment. Instead of having my question answered or actual assistance to escalate for movement on my parcel, I received the same response from BULELANI BATYI that my parcel would be delivered by the 04th of December. Needless to say the parcel had not arrived which I had known would happen as it has not even been dispatched from the Warehouse. I emailed Zando again (this excludes the calls made to Zando for assistance) and received the same pathetic response only this time my order will arrive on the 10th. I have then rep**** that this response offers no assistance to me (status updates that I am already aware of) and requested for an escalation in order to get at least some movement on my parcel or details of someone who I could escalate to and to now I have not received a response on my email. I also have another parcel that should be delivered today with absolutely no movement. I completely understand that Zando would have a backlog due to Black Friday however what upsets me is the *********** service I have received from Bulelani Batyi and the lies that was being told to me. Just be open and honest from the start that my parcel would not arrive on the expected date and provide an indication from the start as to when it might arrive and not after the delivery date has expired. I have also emailed the Zando complaints email and did get absolutely no assistance from them either. Pathetic.