Incompetence of delivery and staff

On 20 September 2018 I made a purchase of R405.60 at Zando's. Yesterday 25 September 2018, I received an email that my goods has been delivered. This was not the case as I never received anything, I immediately responded that I have received anything. All I received was a return email that they will look into it and come back to me. This morning at 8am I called and spoke to Kelly who advised me that they delivered it to my employer BJ. I advised her that I do not work for BJ and that they should either refund me or send me a total new order of the goods I purchased. She told me she does not even know what I ordered. Surely they can see on the system what I Ordered. People please be aware when doing shopping online as these people are not safe. It is now an hour later and Kelly still did not come back to me. she told me that she will follow up. I shall reserve my rights should they not refund me or deliver the goods I ordered by close of business today.