I WANT MY MONEY ZANDO! I WANT MY MONEY!

ZANDO!! Ccn I have my money back! Return ********** 75 .....You owe me over R800+ and you send me an email too tell me you have approved my R20 refund?????? *** is this...I want my money! Its been over 2 weeks that I requested a return for things bought on 22 November which you delivered late and damaged and I was unable to use them! REFUND ME!!!!!!! and have the decency to answer your phones!