I want my items delivered ASAP

Late delivery, been waiting forever. I want this order delivered as in yesterday. ORDER #***. I have been patient and now your call center is lying to me and they keep pushing the order date further and further. these items were ordered in Nov for heavens sake, what would an exchange take so long. if you cant believe these items by tomorrow 11/12/2019. please cancel the order and refund my money. You agents (SDiphokazi ***wana) mutes us when we complaint and pretends she doesn't hear me, and this after having to wait over 15mins on the line. your service team to pick, your service is pathetic maan