I used to love Zando but they failed me big time!

Ok, I love Zando. I really do. I've been a customer since their inception many years ago. I've place lots of orders with them and been quite happy. Until now. I bought 3 items with them totalling R1,397. i waited 8 days for delivery, nothing. After 9 days I received an email saying one of the items is now out of stock and they sent me a voucher to the value of the item (R699). I however don't want credit, I want my money back because 8 days was ridiculous for me to wait for an item without any comms and I had gone ahead and bought the item on SUPERBALIST with prompt delivery. I immediately responded and asked that I want my money back. It's 11 days now and not a single response from Zando! I have sent 2 follow up mails.

My other 2 items were eventually delivered but I didn't need them anymore (they were gifts and I already made alternative plans). I immediately logged a return and was told they will be picked up on 4th December. The items have still not been collected and Zando is not responding to emails.

Zando have failed me woefully and I am rethinking buying from them in the future. After they refund me the item they cancelled and collect my returns. So sad. I really liked them but they can't treat customers like this :(.