I paid and secured my items, order was 2 weeks late and items were no longer available even though I secured them when I paid for them.

I had a very poor experience with ordering and waiting for my order with Zando. I had three orders that I already paid for and I was told that my items were secured. In those orders were a birthday gift for my husband, items for a wedding and something for our holiday.

I ordered my items weeks ahead of time. Every time I phoned in for an update they made promises of the items being delivered on certain days that never happened. I had to leave for a holiday and they were also not able to help me change my address until it has already been shipped which is terrible... I phoned in 4 times and no one really helped me excpet for my last call they managed to get my items delivered the day before I leave for my holiday.

I understand there is a delay during busy times, but the thing that frustrated me the most was that after already having paid for my items, they told me weeks after my order that my items are no longer in stock...that was terrible and it happened twice...I waited so long for the items to be delivered and instead of receiving a message to say my items has FINALLY been shipped, I received an email saying that my items areOUT OF STOCK...That is very poor planning on your side Zando.

It feels as if you tried to get in as many orders as possible to try and make as much money as possible but you sacrificed your customer's experience.

Terrible experience.