How long does it take to return an email or to pick up a return?

<p>Return ********** 49 for order ********** 76 was logged on the 8th of December. To date, nobody has been in contact to schedule a pick up - we're reached two weeks. This is despite numerous (four to be exact) emails to follow-up. Speaking to the call centre I get told the courier was at my office on the 12th - a blatant lie since I received no notification on this and since it's a business, we have staff here through-out the day.</p> <p> </p> <p>As I type this, I am into my 26th minute on hold with the call centre and I am still nowhere on this. Tweets, emails and calls all seem to go unanswered yet marketing emails keep flooding in... I was promised a call by senior management yet my cellphone seems to be conspicuously quiet.</p> <p> </p> <p> </p> <p>Using Amazon and eBay internationally I have never had such a bad experience using an online store.</p>