HOW DOES ZANDO GET AWAY WITH SUCH HORRIBLE SERVICE???

I placed an order on 27 August for 2 items. The payment went through successfully. I recieved an email on 30 August that the one item was out of stock and I'll recieve a store credit. I don't want a store credit Zando, refund the money back into my credit card! Why am I not given that choice?? It's Zando's fault, not mine! Why was I able to check that item out if it's not in stock???

The other item has still not been delivered!! I was provided feedback by the admin on their facebook page that it will be delivered by the 4th of September latest. It is now the 5th of September and I still haven't recieved it!

I've sent emails to the service department querying this mess and they haven't responded!

Please escalate this complaint. They always provide dreadful service, do not respond to their emails, and somehow get away with it!