HORRIBLE service from Zando

I placed an order with Zando on the 3rd of December. I was promised an average of 5 days delivery period. Its been 10 days and still no delivery has taken place. This order was paid for on the same day the order was placed, so they have my money but I don't have my order as yet. After trying to call numerous times, inboxing, emailing and posting (to which I received no response), I finally got through to a CSA who told me that my order would be delivered on Wednesday 12 December. I asked her to make a note that I NEED this order by the end of this week and she assured me that it will be delivered on Wednesday 12 December, so I don't have to worry. When checking my order this morning, it STILL says order processing. The order status has not changed since the day the order was placed (Monday, 3 December). I tried calling the call center again, after being on hold for half an hour, no answer.

Zando has terrible customer service and makes empty promises to their customers. They avoid the calls, mails and messages from their customers. I will NEVER be shopping from Zando EVER again.