horrible service ever

<p>Hellopeter on the 3rd of december i order something from zando online,on the 4th of dec i made a payment in the store. On the 5th dec i received an email confirming my payment and also the said my order was shipped or sent to my address,to this day i have not received my order.i tried calling their customer service it just play music for 30minutes without anyone taking my call.i have sent them emails but there was no respond.i want them to cancel the order and return my money.</p>