Horrible Service!

I ordered a parcel on the 7th October 2019 and today is the 14th October 2019 and I am told that my parcel will only get delivered tomorrow which I hope will actually happen. I spoke to someone in your call centre last week Wednesday and was told this delivery will happen on the 18th October or latest the 14th October. I called in today and spoke to Craig Moses, who confirmed that delivery will happen today, he also promised to call me back with feedback, but never called me. I then called back and spoke to Conita James who advised that Delivery was not scheduled for today but the Logistics manager , Jacque Souche, advised delivery can only happen tomorrow (7 days later). I requested to speak to Jacque as I am not happy with delivery for tomorrow and was told he is not answering his phone. I always have issues when ordering from Zando and so many people are complaining about your service. This is unacceptable.