Horrible Service!!!!!!!!!

<p>I made a purchase on the 14th of October 2016 and made payment via credit card which Zando confirmed as usual. On the 21st of October i had a live chat with Z'Sham to check the status of delivery as it had taken longer than before of which she told me that they were waiting for jewellery that was part of my order that was sold via the market place of which i understood but no mention was made that they did not have the other item in stock. On the 24th i got an email to say my order for that item was cancelled becuase item was out of stock?????? Really, Zando only discovered this after 10 whole days after taking my money??? HOW....Zando must sort this out as it is unfair and i would have made other plans elsewhere. I emailed service yesterday requesting for a replacement alternative item and they totally ignored my email. So so dissapointed in Zando</p>