Horrible service

Zando decided to take my money for an order I made then they close the order saying payment is unsuccessful. I have clear proof that the money left my account. Their line is useless as you can't reach anyone then I ask for assistance via the live chat and a Ziyanda tells me they are unable to allocate a payment to a cancelled order.

I did not cancel the order, they did now they can't allocate the payment. How is that my problem??? Ziyanda then says she will process a refund which by the way I did not ask for, This refund will take 10 days! What a joke!!!!

I want my stuff