HORRIBLE SERVICE

HORRIBLE SERVICE TWICE IN A ROW!! The worst in Customer Service and Refunds

I recently Purchased shoes from Zando they Debited my account twice i had to wait 7-14 working days for this money o be reimbursed (BUT THE MISTAKE WAS THEIRS) Today against my better Judgement i placed another order and the same thing happened they debited my account twice, I have been trying to call their contact centre ********** 636 since 9:55 this morning but no answer i have been holding for longer then 12 minutes. I have sent multiple emails but NO RESPONSE! Service is Pathetic. this was my Last order from ZANDO. They have proven time and time again what horrible service they deliver to customers. It is now 13:32 and i still have had no FEEDBACK from anyone and i still cant get through on their landline.