HORRIBLE CUSTOMER SERVICE

DON'T ORDER FROM ZANDO. THEY HAVE NO CUSTOMER SERVICE DEPARTMENT CAPABLE OF SERVING CUSTOMERS!!!

I am really upset at the lack of communication and customer service from Zando. I placed an order on 5 December 2018, so that it would be delivered before I leave for vacation. My order tool much longer than the expected delivery time. I wrote emails to customer service. No reply. I tried to phone customer service. No reply. Out of nowhere, I received a message from Zando stating that I logged a return on my package. When I logged on to my account, it stated that my return was unsuccesful. I once again sent emails to no avail. Made phone calls to no avail. I have no idea where my order is, or whether it was returned in which case I am wondering what happened to my refund. Not even Telkom has such poor customer service. WHAT THE HELL ZANDO???? You keep sending me promotional emails, but it's too difficult to answer the emails with customer complaints.