********** SHOPPING EXPERIENCE

I placed an order (#***) on 18 December 2015 and chose the standard delivery option. I was then expecting to receive it on 23 December and even received written confirmation from Zando in that regard. To my surprise, the order did not get delivered. I contacted Zando and asked for delivery arrangements to be made for 24 December at the same address. Zando agreed and sent me an email stating that the order was out for delivery. Surprisingly, the same story happened again: the order did not get delivered. I couldnt believe what was happening and contacted Zando again. Since we were all travelling for the holidays, I advised Zando that I had no option but to reschedule the delivery. We then agreed that 4 January 2016 would be the delivery date and Zando wrote to me to confirm this. This morning (4 January 2106) I contacted Zando to ensure that delivery would take place as agreed. I guess you can imagine what happened: the order didn't get delivered, much to my disbelief. I called Zando around 5:50 pm to express my dissatisfaction only to hear their apologies and that they are not able to tell what happened, so I should call them the following day in the morning. A nightmare!