have been struggling for 3 weeks to get a refund from zando

<p>I purchased a shirt dress from Zando dated 27th September and an error occurred with my payment that i made with the credit card i then made an EFT transfer to their Absa account , i was advised that the order number was cancelled due to the payment error that occurred with my credit card ,they advised me that they did not receive my payment which i could not understand because it was from Absa to Absa , they then advised me that once the payment reflects they will refund my money , every week i have to follow up for my money and every week i am advised that i should wait 3-5 working days up until today i have not received my money back and i have sent my statements several times and every time i am advised that they will investigate because they "have already refunded me" yet it’s been 3 weeks now and still no payment received from Zando - this week it will be 4 weeks and i am sure that i wont received it either</p>