Has Zando just closed down?

Their customer service has been absolutely DISGUSTING over this black Friday period. Their call centre has shut down, their complaints department does not respond to ANY customer emails. There is absolutely no communication whatsoever with useful communication. The only communications a customer gets is their pathetic excuse about Black Friday. What kind of a company operates like this, taking customers money SO close to Christmas, and then not delivering. Their brand promise is a delivery between 3-5 working days, and I personally am now sitting on 7 days with absolutely nothing to show for My money.

Do companies actually get away with this poor practice in 2018? Surely systems must be better by now...or have you just not bothered to invest in technology that will actually build your business? Your competitors don't seem to be having these problems FYI.

Some kind of response or insight to your order progress would be great.