Gone with my voucher

<p>I bough a shoe on line from Zando, and i used the 250 voucher my husband have me, however upon the delivery the shoe was to big and it was a size 3, so i asked the driver whats gone happen now cause i used my voucher and i cant pay the rest of the money as the shoe is big, he said i should call zando and tell them, i called them and advised them what had happend i was told to logg a return, i could not loff the return on my phone so i called again spoke to another lady and she told me that i cannot logg a return and and i dont have the voucher any more as it is a mtn voucher i said but i dont have the shoe with me so why am i loosing my voucher it was somethng else if i have the product with me, i asked to speak to Akila as she was the one who initial assisted me the first time, spoke to her and she said i should have sent the shoe back with the driver and then logg the return so i said to her i always buy shoes from zando im not gone pay for something that does not fit me, cause thats what i also do, if if doest fit i sent it back, so i asked her did she want me to pay for something that doesnt fit,,, so i said they must rather sent the shoe back cause now i have lost a 250 voucher and i dont even have the shoem she was very quite for some thime did not repond and i got furious and asked her why is she keeping quite why is she not helping the client,,, she advised if im gone use valcare language shell have to dropped the phone, so i advised her that you are keeping quite you are not reponding and she needs to do her job and assist the client as she was the one that told me to logg a return why didnt she tell me that first day i was gone loose the voucher, please assist as i am not willing to loose a 250 voucher, please assist</p>