Frustrated and angry

I wish there was a NO star rating! Zando hasn't heard of customer service.... I placed an order on 23 November and have yet to receive the package - R2100 of my money in their account! No follow-up from them. I have made several calls and get promises which are not kept. I've ordered from Superbalist and Takealot way after my Zando order, and those have been delivered within 3 days of placing the order. Zando has lost me as a customer.