From Hero to Zero

Zando used to be my absolute favourite online retailer. I would sing its praises every chance I got. Their website worked quickly and efficiently, it was really easy to get hold of a call centre agent, their call centre agents were the most clued up I've ever dealt with, able to resolve any problem in no time at all. I LOVED Zando and they had a winning formula! And then, I don't know what happened but some time before lockdown EVERYTHING WENT HORRIBLY WRONG! Firs thing I noticed was that they had changed the way their website worked. Suddenly it was one error or frustration after another over steps in their online process that were just no longer working. I have no idea who made the changes but whoever it was should be fired. I have had numerous issues since then, I have pleaded for a supervisor to contact me and I GET NOTHING IN RESPONSE! Grant Brown, if your mission has been to take this company from hero to zero, you have succeeded ten-fold!! I don't think I have ever experienced a company go backwards to such an extent and so suddenly. I wish you could experience what I've experienced. And if you had the decency to contact me I could approach a list of a hundred things that have gone wrong on your online platform- and I'd give this feedback to you for free if you would just ****** contact me! So sad that just when online retail is coming into it's own, this company, which was once such a pleasure to deal with, are going to miss out on the opportunity to take themselves to greater heights.