First time customer. I won’t be back.

I purchased 5 items from Zando via Express on 13th August. They were supposed to have been delivered between 24 August and 27 August. After waiting the expected 2 weeks, I made a follow up via the chat function on the 28th. Chad advised that courier delivery was unsuccessful. Although questionable, I merely provided an alternate contact number and advised I have someone who is at home on a full time basis to receive packages. Chad assured me I would receive my package by Monday 31st. Monday 31st came. Nothing. Instead I was receiving constant emails to rate my order. An order that has still not yet been delivered. I subsequently followed up on 1st September and received a story about how the courier returned my order to the warehouse and in doing so, my order was marked as delivered. I was reassured my order would be delivered by Thursday 3rd September. Its Thursday, 3rd September. Nothing. This is exhausting. I shop a lot online. A friend asked me to try Zando. Never again.