FIRST TIME BUYER, RECEIVED BAD CUSTOMER SERVICE!

I have placed an order and paid for it, unfortunately due to the COVID-19 I was notified on the 31st March 2020 that , Zando will only deliver after the lockdown. And of course I understood because this is beyond anybody's control.I was so surprised to received a mail on the 1st April 2020 confirming that my order was delivered ,to whom I don't know.I never received a call letting me know that I should be expecting my parcel on a particular day, but somehow my parcel which I have paid for was delivered to God knows where. I still don't have my parcel Ive filled in the Zando Webform requesting update on the whereabouts of my order on the 6th April 2020 Lwando was handling my request she then confirmed that the Confirmation Of Delivery that I received on the 1st of April 2020 was an error Ill only receive my order after lockdown, were now on Lockdown level 4 Zando is delivering but I still have not received my order when I asked Lwando for an update Im not getting any feedback.I then decided to fill in the 2nd Webform on the 4th May 2020 Nurahn is handling my request also he/she cant tell me where is my order and when will I receive it.I do not want any replies from your automated machines, I will be expecting you speedy response. You WILL replace my parcel which I paid for, and I need proof of who received my parcel, since I didn't......Now I am expecting either a call or my delivery. And I would like all your courier detail and trial of my parcel.