FAULTY GUESS WATCH

Since 2 September i have been waiting for Zando to collect a faulty Guess watch. when i call the say they'll call be back. to think i paid a lot for that watch and 3 months after buying it it died. ARE WE BUYING EXPENSIVE COUNTERFEITS FROM YOU GUYS???? WHY AM I NOT GETTING ANY CUSTOMER SUPPORT FORM YOU???? ORDER NR: ***