Falsely Advertised Product & Poor Response

Bitterly disappointed after being a client for 6 years. My purchase history goes without saying as well! I have always had certain items returned and was accepting of the policy and refund waiting period. However this time round they sold something falsely advertised and ignored all attempts at refunding me a stipulated time. The money took 10 days to reflect after I instructed this be expedited. All concerns and attempts for a return call were met with blind eyes and deaf ears - this really is the essence of my gripe! To name and shame some it started at Lynette in Customer Care, Ebrahim in Finance to Fadwa who all promised return call/email deadlines but to no avail. Grant Brown as CEO doesn't take things seriously it seems. I have had to unfortunately approach the CPA due to something small which has now escalated due to false adverti*****t. Undergoing the report process as this very experience has triggered a gag reflex in my personal capacity! Sad it had to end this way but they definitely won't be separating me from my monies in future