False Advertising

I am a first time Zando shopper (Attempted First Time Rather) and I feel so frustrated that it is probably my last time.

On the 25th of April I received an email from Zando "Payday Sale"... I followed the link which took me to the payday sale items. I found a dress that I wanted to purchase, and went to check out. It then no longer had the sale price and was back to the normal price. Fortunately I had a screen shot of the sale price which I then emailed to Zando querying this.

The next day (26th), I decided to phone customer service just to follow up. I got through to a gentleman, and I was quite happy with how polite he was.

He called me back later, and said that the sale of that particular item had ended on the 24th April (Why was it then advertised as a payday item...payday is NOT the 24th) (I have the email to prove that it was sent on the 25th)

I told him that it was a ridiculous excuse, and that's when his tone completely changed with me. He spoke over me, and then cut the call short.

I am extremely frustrated as I am a regular online shopper, and I have received great service from all other online shopping companies.

I then received an email from this Zando agent saying "Problem solved"

NOTHING has been solved. I have proof that I was mislead and cheated