**** promise and Atrociously bad service!

good day

order: ***

I would just like to state how disappointed I am on the service I received from Zando. there was a purchase that was done in March this year to Zando and due to covid I clearly understand how that has impacted each and everyone of us.

We waited for feedback from March until July for some response from Zando updating us of the order. Because this was a birthday gift to one of our colleagues, payment was done from one of our accounts. Zando delayed the response until the 20th of July when Lwando sent an email to say that because this was an interntional order the merchant could not deliver and will process the refund which will take 2-3 working days and 7-10 in order for it to reflect into the account. On the 2nd of August I send an email to inquire with regards to the refund. no response to date, being the 6th of August.

I would just like to state how disappointing and exhausting this process has been to actually be the one following around such a big merchant as though that we are not paying customers. Their service is pathetic and communication levels are atrociously bad. All we would like is the refund.