Failure to return order

I'm very frustrated with the service I received with my last order. I desperately needed to exchange the shoes I ordered for a wedding (that was on 28 April) as they were too tight but it still showed as dispatched even after I received the order therefore I could not send a request to return them.

It has now been 2 weeks with me sending multiple emails and calling with no luck - no response and no changes to the delivery status. I've been a customer for over 3 years and I introduced many people to Zando but now it seems you got comfortable in the market.

I'd like my money returned to me and the shoes collected with urgency. I'll take my loyalty elsewhere.