Failure during the festive season and no refund

I had placed an order on the 17th of December 2015 and was told that this was within the time to receive the order before Christmas.<br> Around the 21st I became a bit concerned as I did not receive my order and that my profile was stating that payment is still pending despite me making payment on the 17th of December 2015.<br> <br> When I did get in touch with someone at the call centre I was told that the supplier did not have stock of one of my items so I cancelled the order and was told I will be refunded. I am still waiting for my money. <br> <br> I personally would not recommend zando to anyone , and I will not be using there services ever again. Some online stores are definitely still in their infancy in this country. <br> <br> No one is answering the phone at the call centre and no one is responding to emails.