Extremely disappointing!!!!!

I am so so so upset with Zando. I ordered my partners Christmas pressent from them on 8 December. It was a R750 bathing suit from Granadilla. I didn't here anything from them for a week. I know it's busy time for them so I thought it would be fine. In this last week I started calling them. I would hold on for 20-30mins at a time, and then just give up. I had to phone at least 5 times over the course of three days untill someone answered. This is rediculous! When I eventually got through on the 20th, 12 days after order, the woman told me that she will fast track my order. This is ubsurd. I live in Cape Town and Zando is in Cape Town. This basically means they will only no actually do my order. She blames this on black Friday and cyber Monday. Even so, why advertise a service you cannot provide. But as if this is not enough, today we are leaving on holiday and I am waiting for the parcel, only to get an email saying that it is Out of stoc****! What on earth!! Now I don't have a gift for my partner. They gave me a shopping voucher in return. What ****. I want my money bac**** How can they advertise something they don't have. And clearly they are not able to cope with the survive that they so amply advertising. I get not stop adds from them, but they can cleary not cope with running this company. They don't even have a sufficient call center. So very disappointing!!! Thanks for NOTHING!!!

I used to order from them all the time, but this is definitely the last time.