Extremely Disappointed

<p>I am a very disappointed customer. <br />After being warned by several people, l still made a purchase from zando. <br />I made a purchase on 15 December and my parcel was delivered on Tuesday, to a completely incorrect address. <br />I assumed that it would be delivered to the exact address that l listed as my residential address but apparently the courier decided that they are not going to do the effort to deliver it to the address l provided, but rather deliver it to a completely different address. <br />Instead of making a delivery to a person named Shaun, they decided that Howard is close enough. <br />When phoning their customer complaint centre, they promise that they will phone back but never do. <br />I have logged a complaint via email but have also had no reply or follow up. They don't answer their phone despite their Facebook page saying that they are "always" open... <br />They NEVER answer their phone. <br />Is it too much to ask to receive good service?</p>