Empty Promises for Delivery

Placed an order on behalf of my Mom on the 2 July. I emailed Zando on the 7 July to confirm delivery, had not response. When onto the ZANDO live chat and asked. They told me it would be on that day. No delivery. Online chat the next day told me delivery would be on that day. Mom waited all day and no deliver. Promised delivery would be today (9 July) as I needed to give and alternative delivery address and asked if it would be delivered before 15:30. It is now 15:30 and my Mom is leaving to go home and still no delivery. I don't think the package will ever be delivered?<br> Customer service is terrible. They just tell you it will be delivered today before 5.<br> Never had this bad service from Zando before?<br> Order no: ***