RZ
Robyn Z
1 reviews | Active since Nov 2019
04 Feb 2020, 10:54
Downgrade for Zando and the service they provide! Disgusting and disappointing!
I placed an order on the 17th Jan 2020. two of the items I ordered arrived on the 20th Jan. the rest only arrived a week later. after calling to confirm they told me for some reason they have done it that way. I have been in contact via FB on 20th and 24th I also sent emails to the email services and never recieved any feedback. I have since phoned about trying to get my order confimed as deliverd on the 24t Jan 28th jan 30th Jan 31st Jan 3rd feb now again 04 January. I have sent numerous emails again and still no response. I have a parcels that need to be returned but according to them they are still being delivered. They are useless since their upgrade. Calls to the call center keep dropping as well today. Do not support them as they have forgotten how to run a company! I am waiting almost a month to confirm my order and get my money back from them.
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Replies (4)RZ
Robyn Z's updateReviewer Update
16 Feb 2020, 21:36So thy have since updated my details to delivered to now have them not update for a return on all items
The parcel is packed for th return and they are still processing my request
Again no sms no email o finally contacted complaints and Fadwa said that they would collect my return on the 10th feb
Well guess what it’s the 16th and nothing
I’ve emails to request that they collect the items
I honestly have no idea what is going on with Zando
The parcel is packed for th return and they are still processing my request
Again no sms no email o finally contacted complaints and Fadwa said that they would collect my return on the 10th feb
Well guess what it’s the 16th and nothing
I’ve emails to request that they collect the items
I honestly have no idea what is going on with Zando
RZ
Robyn Z's update16 Feb 2020, 21:36
Reviewer Update
So thy have since updated my details to delivered to now have them not update for a return on all items
The parcel is packed for th return and they are still processing my request
Again no sms no email o finally contacted complaints and Fadwa said that they would collect my return on the 10th feb
Well guess what it’s the 16th and nothing
I’ve emails to request that they collect the items
I honestly have no idea what is going on with Zando
The parcel is packed for th return and they are still processing my request
Again no sms no email o finally contacted complaints and Fadwa said that they would collect my return on the 10th feb
Well guess what it’s the 16th and nothing
I’ve emails to request that they collect the items
I honestly have no idea what is going on with Zando
RZ
Robyn Z's updateReviewer Update
03 Mar 2020, 09:12So today I am still waiting on my money or credit with them. They sent me an email stating that the issue was resolved.
I phoned how many times until I finally got through to hear that there is an error with finance and they are sorting it out. so now i wait again. they don't care about you the time frame is not escalated at all and no one gets back to you or provides you with the correct information unless you phone and find out yourself what is going on. So I"m still waiting. Bunch of ******* and shouldn't be working with peoples money or people at all. its like as soon as they have your money they do as they please - what can you really do shouting at them doesn't help you still have to wait. so no I wait still.
I phoned how many times until I finally got through to hear that there is an error with finance and they are sorting it out. so now i wait again. they don't care about you the time frame is not escalated at all and no one gets back to you or provides you with the correct information unless you phone and find out yourself what is going on. So I"m still waiting. Bunch of ******* and shouldn't be working with peoples money or people at all. its like as soon as they have your money they do as they please - what can you really do shouting at them doesn't help you still have to wait. so no I wait still.
RZ
Robyn Z's update03 Mar 2020, 09:12
Reviewer Update
So today I am still waiting on my money or credit with them. They sent me an email stating that the issue was resolved.
I phoned how many times until I finally got through to hear that there is an error with finance and they are sorting it out. so now i wait again. they don't care about you the time frame is not escalated at all and no one gets back to you or provides you with the correct information unless you phone and find out yourself what is going on. So I"m still waiting. Bunch of ******* and shouldn't be working with peoples money or people at all. its like as soon as they have your money they do as they please - what can you really do shouting at them doesn't help you still have to wait. so no I wait still.
I phoned how many times until I finally got through to hear that there is an error with finance and they are sorting it out. so now i wait again. they don't care about you the time frame is not escalated at all and no one gets back to you or provides you with the correct information unless you phone and find out yourself what is going on. So I"m still waiting. Bunch of ******* and shouldn't be working with peoples money or people at all. its like as soon as they have your money they do as they please - what can you really do shouting at them doesn't help you still have to wait. so no I wait still.
RZ
Robyn Z's updateReviewer Update
10 Mar 2020, 09:43another update - after talking to a lady on Friday 6th March she told me to forward banking details to them as they are having issues converting the refund to a store refund. Yesterday I get a call stating that they only received details with my name and id number on it. When I went through the bank confirmation with them she saw that it says account number a little below. I don't know who is running that business but I suggest they catch a wake up. If you can't read a bank confirmation letter you have a big problem.
So to say I am still waiting on my refund - who knows when they will get their act together. But Zando still has my money!
So to say I am still waiting on my refund - who knows when they will get their act together. But Zando still has my money!
RZ
Robyn Z's update10 Mar 2020, 09:43
Reviewer Update
another update - after talking to a lady on Friday 6th March she told me to forward banking details to them as they are having issues converting the refund to a store refund. Yesterday I get a call stating that they only received details with my name and id number on it. When I went through the bank confirmation with them she saw that it says account number a little below. I don't know who is running that business but I suggest they catch a wake up. If you can't read a bank confirmation letter you have a big problem.
So to say I am still waiting on my refund - who knows when they will get their act together. But Zando still has my money!
So to say I am still waiting on my refund - who knows when they will get their act together. But Zando still has my money!
RZ
Robyn Z's updateReviewer Update
16 Mar 2020, 08:23Update - still waiting on the escalated problem to be refunded by the Zando Financial department. I think if you get things escalated by them it takes longer. Just don't
this I\m so sorry business and we have escalated your problem is utter nonsense so here I wait still for money to be returned to me. and no one can say when or how long and this was supposed to be quick 3 days max but apparently the finance department has no idea how to read a confirmation of banking sheet let alone your banking details. So good luck. They for some reason couldn't do a store refund so this was the faster solution. i know right. shocking!
this I\m so sorry business and we have escalated your problem is utter nonsense so here I wait still for money to be returned to me. and no one can say when or how long and this was supposed to be quick 3 days max but apparently the finance department has no idea how to read a confirmation of banking sheet let alone your banking details. So good luck. They for some reason couldn't do a store refund so this was the faster solution. i know right. shocking!
RZ
Robyn Z's update16 Mar 2020, 08:23
Reviewer Update
Update - still waiting on the escalated problem to be refunded by the Zando Financial department. I think if you get things escalated by them it takes longer. Just don't
this I\m so sorry business and we have escalated your problem is utter nonsense so here I wait still for money to be returned to me. and no one can say when or how long and this was supposed to be quick 3 days max but apparently the finance department has no idea how to read a confirmation of banking sheet let alone your banking details. So good luck. They for some reason couldn't do a store refund so this was the faster solution. i know right. shocking!
this I\m so sorry business and we have escalated your problem is utter nonsense so here I wait still for money to be returned to me. and no one can say when or how long and this was supposed to be quick 3 days max but apparently the finance department has no idea how to read a confirmation of banking sheet let alone your banking details. So good luck. They for some reason couldn't do a store refund so this was the faster solution. i know right. shocking!