Don’t order from Zando. Worst customer service

Absolutely shocking customer service. I ordered shoes on the 29th of November and they only came on the 12th of December. It was a gift for my husband and he put them on that very same night to see if they fit and they didn’t. I checked online and there was one 12 left so I emailed them immediately. By the 18th of December I still haven’t heard from them and I was leaving on holiday on the 19th so I emailed them again asking if anyone was going to assist me. By the 31st of December I got an email saying the issue had been resolved and asked me to rate the service. Finally on the 2nd of Jan someone from Zando emailed me telling me they no longer had stock and they can refund me. They took so long that it had sold out. I checked almost every day to see if they still had the 12 in stock. Again I had to phone customer service to come collect the shoes on 15th of Jan. I was at work the whole week except for the 17th and they decided to come fetch it but no one let me know they were coming or they had been to my work. Usually you communicate with your customers like Takealot but that’s apparently beneath Zando. It’s the 11th of Feb. I’ve sent emails and still no refund and I still have the shoes with me. I tried getting through to customer service this morning, phoned 3 times to be exact but they don’t answer. What does it take to get service from you guys!???? Absolutely appalling.