Dont care attitude.

I ordered an item on the 2nd of June- between the 3rd June and 6th ( today ) absolutely no movement on my parcel if I track my order. I phoned Zando to find out what is going on.. after holding for 10 minutes, a lady picked up- when I queried the status of my parcel she said that Zando did sent out a communication to the customers informing them about the delay in orders/delivery due to moving between warehouses. I told the lady I did not receive any kind of communciation, which she rep**** " Well I dont know why you did not receive it cause we informed all our clients ".. then she said they are stating the delay also on the site once you proceed to check out, apperantly its marked in a red banner... I told her there is no communication anywhere! She just had this attitude of " well its there and if you did not see it, its your problem" . I explained to her that this is a birthday present, my order is in process status for 4 days now, she just repeated the phrase:" we are moving premises and your order has not been dispatched as yet due to the moving,we did inform the clients" thats the only response I get from her over and over, she made me felt like its self inflicted or that I am lying about the no communcation received.. there was abo****ely NO sense of understanding or urgency from her side.This is my first time that I bought from Zando... never again. I recently bought from SPREE... WHAT A PLEASURE!!!!! I had a query with them as well, they apologised, went the extra mile and made sure to keep me as a client.. over the last 2 days I have spent over R6000 at Spree. Unfortunately I cannot say the same about Zando. Thanks for spoiling my 1st time with you Zando.