Don't be duped into buying ANYTHING from Zando - THE WORST!!

I bought a pair of fitflops for summer from Zando on 30 July 2018 and it was delivered on 13 August 2018.

I wore it a couple of times in the beginning of September and then it broke. The glue that is supposed to stick the upper to the sole came loose.

I contacted Zando customer care on 11 September to ask that they replace it.

They rep**** that they cannot replace it and that they started the process for me to return the shoes and then refund me.

After numerous e-mails and promises for the shoes to be collected, as until now - NOTHING!

I've sent e-mail after e-mail and they do not even have the decency to reply to that anymore.

I work outdoors on a farm and to not have cellphone signal at all times. On 21 September I received an e-mail from them to ask when would suit me best for them to collect - THAT IS AFTER I WAITED A WHOLE WEEK DOR THEM TO PITCH UP!! I sent an e-mail back stating that I will only be available on Wednesday 26 Sept and Thursday 27 Sept this week. Received a reply that it was sent through to the courier.

NOTHING!!

Now I cannot buy a new pair of shoes from another WORTHWHILE outlet, because Zando first need to collect this pair, inspect it and only THEN refund me!!!!

So I now have to leave my work and stick to areas on the farm where I have cellphone signal for JUST IN CASE they actually do their job and collect the inferior quality shoes they sold me in the first place.

Their customer care is the absolute WORST!!!!! A great shop where the client ALWAYS comes LAST......

I will NEVER buy ANYTHING from Zando again! This was not my first tearful encounter with Zando, but it is MOST DEFINITELY my last!!