Don't even bother with Zando!

<p>I ordered a pair of boots from Zando on 20 June. They were delivered on the 24th and they delivered two Right footed boots. They were then marked as a return and courier only collected in July. In the meantime the boots went on sale. I emailed customer services asking if could now get them at he reduced price and get store credit for the difference. Days later I had a response asking for the return reference as they couldn't locate my return. This was forwarded and of course I have never had an answer to my question re: sale price difference. I gave up waiting on emails and phoned the call center and spoke to Jill who says they are on their way. Then she says they are now out of stock and can't be delivered and it was my fault that the boot returned were damaged. I queried this as I could hardly have worn and damaged two right footed boots. This query had now been escalated! (I hold out no hope!!!) when I queried the price difference and readied my question that was emailed I was told by Jill that when they processed my return the sale was over and because I into ally paid X amount I will need to pay that higher price again. When I questioned why my question wasn't answered before so I could then buy them at the lower price the reverted back to telling me that they are out of stock etc. Now I sit and wait (not holding my breath!!) for a supervisor to call me regarding this, all the while they sit with my large sum of money for 1 month and 20 days and I sit with Nothing!! Zando are not worth buying from!! Stay away! </p>