DO YOU EVEN HAVE MY IEM I PURCHASED

I have always been a fan of Zando online. Lately the service became so poor that i regret even promoting this organisation. I purchased one item and paid for it on 03 June 2020.. Today 03 July 2020, i still didnt receive it. I et emails that says your issue has been resolved, please click on the link to see where your parcel is... I think i should get my item for free..This is the Worse customer service ever. And mind you, the new rule is that they will respond to you within 2 business days..thats how its been since i asked about my parcel.