Dissapointed

I placed an urgent order on the 05/12/2019, delivery says 5-7 working days due to black Friday orders? Black Friday was on the 29/11? When i called this morning 09/12, the consultant told me because the order was placed late on the 05/12 so day 1 only starts today (The order status is still "Order received") Why and How?? I really need this order before Friday, 13th. So disappointing as Zando has never been this negligent with any of my orders. I asked if i could collect, however that is not an option.