Dismayed and Annoyed

Good Morning

I tried again to call this morning and it said you are closed for training.

I am very much dismayed and annoyed now. I find this unacceptable that my parcel has not been delivered yet and that you have training now during this season. I placed my order on the 6th December already and I requested a change in address also and to date still no response via email or via calling the call centre. Its frustrating.

I urgently need a response today. My order placed was a gift for a friend.

This is really pathetic and of this is the case I want my money back.