Disgusting service

On the 14th of June I ordered 2 items from Zando and the stock was available and got my order number. Then on the 25th I got a message that my order has been handed over to the courier for delivery. It was then delivered to me on the 27th. There was only one item and had left the full amount for the order as per their request on the e-mail sent to me. Nowhere on the e-mail stated that they are only delivering one item and that I should have a certain amount ready now that one item is not included. I have got the e-mail trail. I wanted the other item badly. In fact it was my first item on the order. Till today no one has bothered to tell me what happened . I had the money ready for the order. Was inconvenienced so much that they took R 300 instead of R280. I am so disgusted by their poor service. They actually don't care and they fail we advertise their products make you want to order when they know very well that they do not have stock.