Disgusting Service

I am disgusted with Zando and cannot imagine how they continue to run as an online business. I bought a mirror from them, which was delivered late. As I unwrapped it, I could see that the mirror was shattered and the frame snapped. Tried to call the ONLY number available (Never trust a company that only provides you with ONE remote call center number. Is management too inefficient to deal with individual complaints?) The call center NEVER answers the phone. Wasted R100 airtime waiting for them to pick up. Emailed my issue and only got a response two days later, after I sent around 10 emails. They said they'd arrange with couriers to collect my mirror. Two weeks later I am STILL waiting for the couriers to contact me. Phoned to inquire about couriers; same story, no one answers phone, no response from emails. I am about to go to the consumer protection commission and will NEVER buy from, or recommend Zando EVER.