Disgusting Service

Hi

I am so disgusted with Zandos service. I placed an order and the credit card payment was cancelled because "payment was not received", however, the funds were reserved on my credit card.

I sent an email and no response this far. I called this morning and was told that the bank should release the funds. I called my bank and they said it will be reversed automatically if the merchant does not bank It (heaven knows how long that will take), or the merchant can release the hold on their side and the funds will be released. I called Zando and was told that cannot be done.

I decided, being the reasonable person that I am, that I will wait, however i still need the items I had ordered and guess what? The price went up. Instead of the original R625, it is now R946 for the same cart. So I am out of pocket for now with R625 and must spend another R946 for the same items. You know what? The call centre agents are not willing go help, not willing to listen fully before responding. I shop online all the time, if a credit card payment does not go through for whatever reason, other stores usually hold the items and email you to EFT. Why can't Zando do the same? I need the same items for the same price.