Disgusting service

I ordered a top on Zando on the 20th of January 2018, Upon receipt of my parcel, the top was damaged (a cut on the front of the garment). I immediately phoned and advised them of the defective garment and sent an email with pictures of the damaged product and was advised that once they collect damaged product I will receive store credit. The defective garment was collected on the 29th of January, after I sent a refund request on their website. I have sent numerous emails since then to find out whether my store credit is available as I chose the option for store credit, instead of them crediting my ebucks account. I have not had any response regarding this and am now wondering whether this company is actually legit. As a first-time buyer on their site, I am extremely disappointed with the quality of their clothes as well as their service!!! Either give me my store credit or reinstate my ebucks account, and I want confirmation of this in writing!!!! There are too many companies out there ******** people, and I'm wondering if Zando is one of them???