DISGUSTING CLIENT SERVICE

Disgusted with the Service received from Zando, i purchased an item they closed the purchase when the eft payment was made already. this i have experienced 3 times in the last year. i than purchased the same item while requesting my refund. to date i have not received my refund. email sent to there support mail box is not helping, there chat they have 2 people on that is also of o assistance. you can contact them telephonic ally as the playing the Covid situation and yet we are on level and most business are operational. my question is that does not manager have a cellphone that can call client with queries? all i receive is the same emails the matter is resolved and than they still want you to rate them. zando has lost there way from the time they started. there online site and app is also not user friendly all.