Disgusted and disappointed with not receiving any service on my first time....

So on the 7th Jan I created an online zando account in order to make use of their service, I get the link to download the App and in an instant I proceed and setup the App without any glitch....

Fastword a couple minutes after spending sometime shopping through their products looking for items to buy for my daughter, I find a few items add into the cart, proceed to payment, so I have vouchers to redeem online and I enter the voucher code and click to redeem.... an error that the voucher cannot be redeemed pops up, I try a few minutes later without any success and then I immediately email their help line for assistance.... exactly a week later I log in and attempt to complete my purchase but the same issue happens and I cannot complete my purchase....

To date, I have not received a call regarding the call I logged, nor have I received an email responce other than the automated ref generating email with ref (#***)

Being an online shop it is disappointing that I have to wait in limbo without any communication from.... this is disgusting in fact and I know why it has taken me so long to interact with them. I regret having waisted my time.....